Shipping policy

At Snuggle Tots, we are committed to delivering your orders safely and efficiently. Please review our shipping policy below for full details on processing, delivery times, and other important information.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order has been processed, you will receive a confirmation email with your order details.

2. Shipping Time & Delivery

We offer worldwide shipping. Estimated delivery times are:

  • Standard Shipping: 14–21 business days
  • Processing + Shipping Total Time: 15–24 business days

Please note that delivery times are estimates and may vary depending on your location and external factors.

3. Shipping Costs

Shipping fees are calculated at checkout.

We may occasionally offer free shipping promotions, which will be clearly indicated on our website.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Please allow 2–5 days for tracking information to update in the system.

5. Delays & External Factors

While we aim to meet all delivery timelines, delays may occur due to:

  • Customs processing
  • High demand periods
  • Carrier issues
  • Weather or unforeseen circumstances

Snuggle Tots is not responsible for delays caused by these external factors.

6. Customs, Duties & Taxes

For international orders, additional customs fees, import duties, or taxes may apply.

These charges are the customer’s responsibility and are determined by your local customs authority.

7. Incorrect Address / Failed Delivery

Please ensure your shipping address is correct at checkout.

We are not responsible for:

  • Orders shipped to incorrect addresses provided by the customer
  • Failed delivery attempts

If a package is returned to us, additional shipping fees may apply for resending.

8. Lost or Stolen Packages

Snuggle Tots is not liable for lost or stolen packages confirmed as delivered by the carrier.

If you experience an issue, please contact the shipping carrier directly. You may also reach out to us for assistance.

9. Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery at:

support@snuggletots.net

Include:

  • Your order number
  • Clear photos of the damaged item

We will review and resolve the issue as quickly as possible.

10. Contact Us

If you have any questions about your order or shipping, please contact us:

Email:support@snuggletots.net
Address: HLM Louis Pasteur BAT B1 ESC1 Logement 6, 56600 Lanester, France